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1. Products you need remote support or hosting for
 
Oracle E-Business SuiteOracle Fusion ApplicationsOracle Database (RAC,ASM)Identity Management
OBIEE PlusOracle WebCenter SuiteOracle SOA SuiteOracle Transportation Management
JD Edwards EnterpriseOneSiebelPeopleSoft EnterpriseHyperion
Oracle Retail ApplicationsPrimaveraOracle DemantraOracle's Product Lifecycle Management (Agile)
Oracle Crystal BallOracle Insurance ApplicationsOracle User Productivity KitJD Edwards World
ATGBPMEPM & BIOracle Accelerate
Oracle Communications ApplicationsOracle Global Trade ManagementOracle Tax ApplicationsOracle Unified Method
Governance, Risk and Compliance ManagementAutoVue Enterprise VisualizationOracle Financial Services ApplicationsOracle Validated Integration
Oracle Utilities ApplicationsMaster Data ManagementData IntegrationOracle Argus Safety Suite
Oracle Clinical & Oracle Remote Data Capture ApplicationsOracle Enterprise Healthcare Analytics ApplicationsOracle Health Sciences ApplicationsOracle Healthcare Applications
Oracle Health Information Exchange ApplicationsOracle Life Sciences ApplicationsOracle Siebel Clinical Trial Management System ApplicationOracle Life Sciences Data Hub & Clinical Development Analytics Applications
Oracle Application Integration ArchitectureOracle Policy AutomationSustainability
 All Other Products: Yes       
** If your product is not in the list then contact sales@veebrij.com as we still might be able to support it.
 
2. How many instances do you need ?
 



3. Do you need "pay as you use" Cloud hosting from us ?
Yes No
4. Do you need Veebrij to provide discounted Oracle Licencing ?



5. Services
Service Basic Extended Standard Silver Gold Diamond Veebrij T&L
Support hours 9am–5pm, Mon-Fri 8am–6pm, Mon–Fri 24 x 7 8am–6pm, Mon-Fri 24 x 7 24 x 7 24 x 7
Application and Database Support & maintenance Yes Yes Yes Yes Yes Yes Yes
Command Center for immediate response Yes Yes Yes Yes Yes Yes Yes
On site support for projects (with additional charges) Yes Yes Yes Yes Yes Yes Yes
Service as per ITIL, SAS70 & ISO9001 standards Yes Yes Yes Yes Yes Yes Yes
Comprehensive initial health check exercise Yes Yes Yes Yes Yes Yes Yes
Full Access to manage your system yourself Yes Yes Yes Yes Yes Yes Yes
Dedicated account manager Yes Yes Yes Yes Yes Yes Yes
Service levels guaranteed by SLA Yes Yes Yes Yes Yes Yes Yes
Full daily health check No Yes Yes Yes Yes Yes Yes
Test, dev and standby db support included No No Yes Yes Yes Yes Yes
Daily hot backup No No No Yes Yes Yes Yes
Out-of-hours scheduled maintenance No No No Yes Yes Yes Yes
Monthly management report No No No Yes Yes Yes Yes
Out-of-hours production issue call-out No No Yes No Yes Yes Yes
Unlimited Upgrades & patching No No No No Yes Yes Yes
Fornightly Instance Clone No No No No Yes Yes Yes
Proactive Oracle CPU & Security Patching No No No No No Yes Yes
Customized setup & configuration No No No No No Yes N/A
Product migration support & consulting No No No No No Yes Yes
Minimum contract period 3 months 3 months 1 month 3 months 1 month 1 month 3 months
Included anytime extra Application Administration man hours (Can be utilized for Patching,Bounce,Config setup,etc) 5 hours 5 hours 10 hours 30 hours 100 hours Unlimited N/A
 
6. Top Up or Stand Alone Oracle product Administrator Bundle(Offshore Admin for $15/man hr):
 
Yes No

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